Rent The Runway Forums & FAQ

Can I get my money back if I'm not satisfied with my Rent The Runway purchase?

Does Rent The Runway have a satisfaction guarantee? Can I return products to Rent The Runway? Will I get refunds from Rent The Runway? Does Rent The Runway have a money-back guarantee?
Knoji Staff asked this on Jan 8, 2018 Posted in Rent The Runway0 answers

Does Rent The Runway have an affiliate program? Has anyone used it?

Does Rent The Runway offer a referral program or affiliate program? How are their payouts, and is their affiliate program reputable and reliable?
Knoji Staff asked this on Dec 7, 2017 Posted in Rent The Runway0 answers

Does Rent The Runway offer free returns? What's their exchange policy?

Yes, Rent The Runway does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out Rent The Runway's homepage for additional pages with information on returns and exchanges.
Knoji Staff answered this on Jun 11, 2017 Posted in Rent The Runway1 answer — Last reply 8 months ago

Does Rent The Runway price match?

You can check Rent The Runway's customer service page here to see if they have posted any information about price matching. Alternatively, you can check Rent The Runway's homepage to check for information regarding price matching.
Knoji Staff answered this on Jun 10, 2017 Posted in Rent The Runway1 answer — Last reply 8 months ago

Does Rent The Runway accept Apple Pay?

No, Rent The Runway does not currently accept Apple Pay. You can find additional information on their website here. You might also find more information about Rent The Runway's payment methods and Apple Pay policies on their main page.
Knoji Staff answered this on Jun 10, 2017 Posted in Rent The Runway1 answer — Last reply 8 months ago

Where can I find Rent The Runway's blog, Facebook Page, Google Plus Page, or Twitter feed?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 64 months ago

Where is Rent The Runway located? Who is the management team? How can I contact them?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 64 months ago

What products and services does Rent The Runway sell / offer?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 64 months ago

Does Rent The Runway offer a mobile app for iPad, iPhone and Android?

Unfortunately, Rent The Runway does not currently offer or sell downloadable mobile applications for iPhone, iPad and Android mobile devices. However, the company website is optimized for mobile viewing. You can view the site using your mobile device just by visiting the following URL: https://m.re...
TinTinB answered this on Jan 14, 2013 Posted in Rent The Runway1 answer — Last reply 65 months ago

What is Rent The Runway's return / refund / exchange policy?

Customers who cancel within 30 days of their rental start date with Rent The Runway will receive a merchandise credit in the order amount which is good towards a future rental or purchase. Customers who cancel more than 30 days before the rental start date are eligible for a full refund to be credit...
Lindbergh Lendl Soriano answered this on Nov 29, 2012 Posted in Rent The Runway1 answer — Last reply 67 months ago

Does Rent The Runway accept debit cards or personal checks?

No, Rent The Runway does not accept personal check and debit card payments. This is because you cannot see these options in the "Billing Information" page at checkout. You will be only required to provide your credit card information. Currently, Rent The Runway accepts Visa, MasterCard, American Exp...
TinTinB answered this on Nov 25, 2012 Posted in Rent The Runway1 answer — Last reply 67 months ago

Does Rent The Runway accept PayPal?

No, Rent The Runway does not accept PayPal payments. In the billing information page at checkout, you will have no option but to provide your credit card information. Rent The Runway currently accepts all major credit cards which include Visa, MasterCard, American Express and Discover. For more inf...
TinTinB answered this on Nov 25, 2012 Posted in Rent The Runway1 answer — Last reply 67 months ago

Does Rent The Runway ship internationally? Which countries do they ship to?

No, Rent The Runway does not offer their rental services to international customers. Orders are only available to United States residents via FedEx and UPS delivery services. The standard delivery shipping cost is $9.95. You may also schedule the arrival date of your order. For more information abo...
TinTinB answered this on Nov 25, 2012 Posted in Rent The Runway1 answer — Last reply 67 months ago

What are sites / companies similar to Rent The Runway? How do they compare?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 78 months ago

What are the main advantages / key differentiators of Rent The Runway?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 78 months ago

What products and services does Rent The Runway sell / offer?

answered this on Dec 31, 1969 Posted in Rent The Runway1 answer — Last reply 78 months ago

Does Rent The Runway offer discounts to military families and veterans?

You can check this page for more information about Rent The Runway's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send sp...
Knoji Staff answered this on May 31, 2017 Posted in Rent The Runway1 answer — Last reply 237 months ago

Does Rent The Runway offer free shipping?

Unfortunately, Rent The Runway does not offer free shipping as a matter of store policy. They may offer discounted shipping promotions from time to time, but they do not have an ongoing free delivery policy. Check out more information on Rent The Runway's shipping policies on their customer service ...
Knoji Staff answered this on May 28, 2017 Posted in Rent The Runway1 answer — Last reply 237 months ago

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