Does Rent The Runway charge a fee for tailoring or alteration services? Do I need to make an appointment with Rent The Runway for tailoring or alteration services? How long do standard alterations take at Rent The Runway?
Alteration services rating: 3.0 - 1 ratings
Mar 19, 2019
Based on ratings published by trusted online review sites as well as information from Rent The Runway's website, Rent The Runway performs average to better than average in terms of tailoring services compared to other online clothing rental companies.
Based on information published by Rent The Runway, they have excellent support for tailoring services on a page posted on their website. Specifically, their website provides the following information:
I was really worried about the fit...my athletic body..wide shoulders..short waist..all what I thought would be limiting on finding a formal dress to fit ...well...this dress smoothed out all those worries right away.5'2" and can't wear high heels so I knew to request some hem tape which I had a tailor help me with. Thank you..this is the first formal dress I've worn since the High School prom 100 years ago!
Based on one review posted on trustpilot.com, it appears that Rent The Runway received poor ratings for tailoring services. See the full review here. From this review:
The garment bags they ship clothes in are made of cloth, so they collect a lot of dirt in transit, and they arrive so filthy, I have to keep the bag on my porch, then wash my hands. 2) I got a moth infestation in my apartment after I left an RTR garment bag in my closet, that destroyed several cashmere sweaters and my carpet. 3) I wrote a bad Yelp review, was contacted by RTR customer service who on Yelp claimed they would do their best to rectify the situation. As soon as I started exchanging emails with them, they sent me a form letter stating it wasn't their fault, and they will not compensate me for damages. They then removed my review from Yelp (yes, Yelp allows merchants to delete bad reviews). 4) Their clothes smell bad.
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