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Rent The Runway: Products & Services

Rent The Runway is a company that allows customers to rent a variety of dresses, jewelry, shoes, handbags and wraps for all different occasions. The customer can choose from over 150 designers and 25,000 dresses and accessories. They offer designers like Calvin Klein, Nicole Miller, Vera Wang, and many more. The customer chooses a dress and also a back up size and/or accessories, it is sent to the customer, the customer wears the dress and accessories and returns it. They offer 4 day or 8 day rentals.

Rent The Runway: Company Background

Rent the Runway was founded in 2009 by Jennifer Hyman and Jennifer Fleiss. Their headquarters are located in New York, NY. Customer service is available through live chat, email and telephone. Customer service representatives (Stylists) are available Monday through Friday from 9am to 7pm EST, Saturday from 10am to 5pm EST, and Sunday from 12pm to 9pm EST.

Rent The Runway: Customer Feedback & Reviews

There are mixed customer reviews for Rent The Runway. Some customers are unhappy that the sizes are not correct, the quality is not great, and they do not like the customer service. One customer said, "I was delighted to discover Rent the Runway but less than delighted by the results when I chose to order a gown for a black tie event. Two days before the dress was supposed to be delivered, they emailed me to say that my preferred size was not available anymore. Excuse me, what? I put in my order over a month ago to make sure that it WOULD be available and paid $200. They offered to send me another size instead and assured me that the dress runs true to size. Hello, that doesn't help, being as I ordered the dress IN MY SIZE so if it is true to size then THANK YOU for NOT sending my size. Ridiculous! Never order from Rent the Runway, they don't have their stuff together!".

Other customers are happy with the concept, the quality, and the customer service. One customer said, "I loved my dress from rent the runway. They offer very current styles and everything was delivered perfectly in an awesome garment bag. I even received make up samples! I am about to use them again. Amazing company.".

Rent The Runway: Business Credibility & Trustworthiness

Rent The Runway is not a Better Business Bureau accredited company at this time. On the BBB rating scale of A+ to F, the BBB has given Rent The Runway a rating of B-. They have had one complaint in the past 3 years and one complaint in the past 12 months. The complaint is closed. The complaint was regarding problems with the products or services.

Rent The Runway: Website Popularity & Google Ranking

Alexa traffic ranker shows Rent The Runway ranks 31,126 globally and 5,406 in the United States. They have a reputation of 2,163 sites linking in. The average visitor views 6 pages of the site per day. The most frequent users of this site are college educated females ages 25-34 who have no children. They tend to browse this site from school.

Google PageRank gives Rent The Runway a rating of 6 out of a possible 10 points.

Rent The Runway: Social Media Presence

Rent The Runway has a Facebook page with 128,348 likes. They use this page to showcase their merchandise, offer occasional discounts and giveaways, and communicate with customers. They have a Twitter with 32,799 followers. They update this page frequently. They also have a blog with many different articles. They do not offer any other social media pages at this time.

Rent The Runway: Website Security & Safety

Rent The Runway collects and uses personal information for business purposes. They do not share personal information with third party companies. Please see the privacy policy for more information.

Rent The Runway is a verified merchant. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Rent The Runway: Pricing & Packages

Rent The Runway has average pricing. When comparing Rent The Runway to other companies that offer the same type of service, I found that Rent The Runway has about the same pricing. Rent The Runway offers the customer dress rentals for 90% off of retail price, which is the same that is offered by most other companies.

Rent The Runway: Shipping Rates & Policies

Rent The Runway offers Standard Shipping for $9.95. They also offer Next Day Shipping or Saturday Delivery for $35 outside of NY. Next Day Shipping or Saturday Delivery in NY is $25. Currently, Rent The Runway does not delivery internationally, and they also do not deliver to PO Boxes at this time.

Rent The Runway: Payment Methods Accepted

Rent The Runway accepts payments via credit card (Visa, MasterCard, American Express and Discover) and gift cards. They do not accept cash, checks or money orders at this time.

The following websites offer coupon codes for Rent The Runway:

Rent The Runway: Returns, Refunds & Exchange Policy

Rent The Runway offers the following cancellation policy:

  • Cancellations within 30 days of your rental start date will receive a merchandise credit in the order amount which is good towards a future rental or purchase. Remember, even if you place your order with less than 30 days to your start date, then you are only eligible for a merchandise credit.
  • Cancellations initiated more than 30 days before the rental start date are eligible for a full refund back to the original credit card.
Rent The Runway: Product images & screenshots
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